Delivery Policies
It takes between 3-4 weeks for us to deliver your ordered merchandize from the time you place the order on our site. The reason it takes this much time is that due to the nature of our business we place an order with the brand only after the sale is closed and after that it takes between 2 to 3 weeks for the suppliers merchandize to reach our warehouse. Post this we do a quality check on the merchandize and then ship as per your order and destination. 99labels ensures that the fastest and most efficient dispatch & delivery chain is in place to get your orders to you as swiftly as possible from our warehouse. The goods will be delivered within 3-5 working days from the date of dispatch for all deliveries within India and within 5-7 working days for all deliveries outside India. On dispatch we will send you a mail giving you the details of the courier service used.
Delivery area
99labels.com delivers to 700 locations within the geographical boundary of India. We also deliver to international locations limited to a few countries at this time.
Delivery methods
99labels.com dispatches all parcels using a courier chosen according to your order or the type of products sold on 99labels.com, to offer you fast and reliable delivery. You can track your delivery via the My Account / My delivery page.
Charges
For deliveries within India, charges will variable depending on your parcel's location, weight, volume, fragility and the value of your order. For deliveries outside India, charges will be a flat rate of Rs. 1500 irrespective of your parcel's location, weight, volume, fragility and the value of your order. The charges include fulfillment costs of your order.
Cash on delivery
Cash on delivery option is available only in India and for amounts less than Rs.5,000 If the chosen mode of payment is cash on delivery, a variable convenience charge will apply. You can view the delivery charges at the time of payment. These are over and above the selling price of the product. You can also view the delivery charges in the invoice or My order section.
Delivery times
The goods will be delivered within 3-5 working days from the date of dispatch for all deliveries within India and within 5-7 working days for all deliveries outside India. Estimated delivery times are available from the moment you place your order. In the My Account / My delivery section, you can view the dispatch date of your parcel (available once your parcel has left our warehouses) Once your parcel has been dispatched by our Logistics team, an email will automatically be sent to you.
Delivery problems
Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you seamless service quality, 99labels.com promises to do its best to find the causes and resolve the problem in a timely manner.
What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then follow your parcel's progress on our website by going to the My Account / My orders / Delivery tracking section. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order at support@99labels.com or call us at our customer care numbers or by logging to our courier partner's website.
What Happens if I am not Available to Receive my Parcel?
Should you not be present when our courier attempts to deliver your parcel, a card will be left for your information. A second attempt will automatically be made after 48 hour, along with a card. After the second attempt, our courier will hold on to your parcel for 7 days awaiting further instructions from the recipient before returning your parcel to 99labels.com. Once the parcel has been sent back to us, you must wait until it arrives in our warehouse. We wilredispatch it to you as per your instructions.
What if the courier is unable to leave a card?
If your post-box is inaccessible and our courier was not able to leave a card, we recommend you contact us directly so that we can take matters further and locate your parcel.
What should I do if I receive a damaged parcel?
If when you receive your parcel, you notice that it is damaged you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our warehouse, complete with security tape that should be visible and intact. Send us an e-mail at support@99labels.com stating that you have refused to accept the damaged parcel within 3 days of receiving the parcel. Please send us the parcel. It should reach us within 7 days. Incase we don't have stock at that point in time we will issue a credit note for the amount paid.
What should I do if a damaged parcel has been left for me?
If your parcel was left for you in your post-box, or if your neighbour has accepted it on your behalf, and it is damaged, the parcel is considered 'Accepted'. If on opening your parcel you notice that items are damaged or missing, please inform us within 3 days of receiving the parcel by sending an e-mail at support@99labels.com For further information on returns kindly visit our return policy.
I Have Only Received Part of my Order
Please be aware that your order may be dispatched in separate parcels and on different dates. If you have only received a part of your order, we recommend you visit the delivery tracking page in the My Account / My orders section. If shipment is still ongoing, your missing items will almost certainly be delivered shortly. If the shipment dates have lapsed and you have not received your entire order, please contact us by sending a mail to customer care at support@99labels.com